We aim to provide a transparent and seamless experience. Below are the terms governing our refund and cancellation processes.
All eligible refund requests are processed according to our transparent policy guidelines to ensure fairness for both users and vendors.
Cancellations made before the product is dispatched are eligible for a full refund. For cancellations after dispatch, shipping and handling charges will be deducted from the refund amount.
A refund is applicable if: (a) The product is delivered in a damaged condition, (b) An incorrect item was delivered, or (c) The product is not functioning according to its specifications upon arrival.
Refunds will not be issued in cases of: Misuse of the product, damages caused by customer negligence, or a simple change of mind after the product has been utilized or the rental period has commenced.
All returned products undergo a mandatory inspection process. Refunds are processed only after our technical team approves the return based on the product's condition and the reason for the refund request.
The security deposit is generally refunded within 5 to 7 working days after the product is successfully returned and passes the quality inspection.
In cases where minor damages are found that do not render the product unusable but were caused during your possession, a partial refund of the security deposit may be issued.
Approved refunds are usually credited within 5 to 10 business days. The exact timeline depends on your bank and the original payment method used.
Any discrepancies or disputes regarding the order or the refund process must be reported to our support team within 48 hours of the incident or delivery.
Fraudulent chargebacks or disputes will be dealt with strictly and may result in permanent account suspension and potential legal action to recover costs.
Last updated: May 30, 2026
Contact us at support@upleex.com